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KQ

Hi, I'm Kamran Qamar,

Technical Support Engineerkeeping 24/5 trading systems alive across global markets

3 years at B2C2 in institutional crypto liquidity. FIX / REST / WebSocket, Atlas alert triage, OpsGenie escalations, and end-to-end client onboarding.

Contact meLinkedInLondon, UK

At B2C2 I run production support for a digital-asset market maker: 24/5 monitoring, P1/P2 triage on Atlas, FIX session setup, and incident management alongside traders, quants and devs.

Before that: IT support for 1,500+ users at Goldsmiths, production support internship with mthree/WileyEdge, and hardware-focused support on a Crown services contract.

I like the messy bit — where the alert fires, the client is waiting, and the fix needs to land cleanly in prod.

Ready for what's next.

Work Experience

B2C2

· Digital Asset Liquidity Provider & Market Maker

Technical Support Engineer

Jul 2023 — PresentLondon

Core member of the permanent Tech Support team responsible for 24/5 operational health of trading and technology infrastructure across global markets.

  • 24/5
    Global coverage
  • 50+
    Institutional clients
  • 4h
    Response SLA
  • P1/P2a
    Alert triage
  • Monitoring & Triage

    Atlas application alerts → OpsGenie escalation to on-call engineers.

  • Client Support

    Slack + Salesforce ticketing for institutional clients within a 4h SLA.

  • FIX Sessions & Config

    UAT / Staging / PROD FIX setup, IP whitelisting, GitHub config PRs.

  • Governance & Reporting

    Bi-weekly Tech KPI / KRI reports, alert hygiene, API abuse & FIX reconciliation.

  • Monitored and triaged P1/P2a application alerts via Atlas, escalating to service owners and using OpsGenie for on-call engineer escalation.
  • Responded to institutional client queries via Slack, email and Salesforce ticketing within a 4-working-hour SLA.
  • Set up and managed FIX sessions across UAT, Staging and Production — IP whitelisting, client off-boarding, and raising GitHub PRs for config changes.
  • Published bi-weekly Tech KPI / KRI reports for senior stakeholders; ran weekly checks on alert hygiene, API abuse and FIX reconciliation.
  • Added OTC instruments, currency pairs and venue mappings to PROD/UAT; managed user access via Okta, Jamf and Viscosity VPN.
  • Onboarded new joiners end-to-end and joined the weekend support rota during production release windows.

WileyEdge — mthree Alumni Program

Production Support Engineer (Internship)

Feb 2023 — Jun 2023London

Completed intensive training in Production Support, SRE, ITIL, DevOps and financial services before deploying to B2C2.

  • Resolved incidents across software, application and network layers in a simulated trading environment.
  • Participated in on-call rotations providing rapid response during off-hours critical incidents.

Goldsmiths, University of London

IT Technician

Sep 2021 — Oct 2022London
  • 1,500+
    Users supported
  • 40+
    Tickets / day
  • 70%
    First-time fix
  • 100%
    Logging compliance
  • Supported 1,500+ users daily, handling 40+ tickets with a 70% first-time fix rate across desktop, laptop, mobile, AV and telecom.
  • Provided 1st and 2nd line support for Windows 10, Office 365, Teams and ServiceNow-based ITSM workflows.
  • Ensured 100% logging compliance — all incidents documented in ServiceNow with clear resolution records.

iTech Service

· Crown Contract

IT Engineer — Production Support

Aug 2019 — Jan 2021London
  • Led a small team providing production support for hardware troubleshooting across a Crown client estate.
  • Delivered remote and on-site support via Teams, phone and live chat.
  • Created asset logs and managed hardware decommissioning and recommissioning processes.

Projects

Personal · Hardware Ops

Cryptocurrency Mining Infrastructure

Nov 2020 — Aug 2021

Built and operated a 12-GPU mining farm using NVIDIA RTX 3000-series cards. Hands-on with hardware build, thermal monitoring, power budgeting and uptime management.

  • 12× RTX 3000
  • Thermals
  • Undervolt
  • Uptime
  • Scripting
  • Assembled and tuned 12-GPU rigs for stable 24/7 operation.
  • Designed airflow, thermal monitoring and undervolting profiles to balance hashrate against power draw.
  • Maintained >95% uptime across the farm with scripted health checks and alerting.

Education & Certifications

Education

  • BSc Computer Science

    Goldsmiths, University of London · London

    Key modules: Web Development, Databases, Operating Systems, AI & Machine Learning, App Development, Functional Programming

  • National Diploma in IT (Level 3)

    Lewisham College · London

    Key modules: Programming, Cyber Security, Networking, Web Development, Data Modelling

Certifications & Training

  • mthree / WileyEdge Alumni Program — Production Support & SRE

    2023

  • ITIL Foundations

    Trained via WileyEdge Program

Skills & Tech Stack

Languages

  • EnglishNative
  • UrduNative

Soft Skills

  • 24/5 ops
  • Incident response
  • Client-facing
  • Cross-functional
  • Ownership

Monitoring & Alerting

  • Atlas
  • Grafana
  • OpsGenie
  • AWS CloudWatch
  • Jamf

APIs & Protocols

  • FIX Protocol
  • REST
  • WebSocket
  • Postman
  • Qstudio

Languages & Scripting

  • Python
  • Java
  • Bash
  • SQL

Cloud & Infrastructure

  • AWS (EC2, S3, CloudWatch)
  • Ansible
  • Viscosity VPN

ITSM & Tracking

  • Salesforce
  • TargetProcess
  • ServiceNow
  • ITIL
  • Jira

Identity & Access

  • Okta
  • Jamf
  • GitHub (Config PRs)

Platforms

  • Windows
  • macOS
  • Linux
  • Office 365
  • Google Workspace

Let's talk

I'm always open to conversations about production support, trading infrastructure, or engineering roles where ownership and operational excellence matter.

kamran.qamar69@gmail.comLinkedIn →
📍 London, UK